Elec client privacy policy
Privacy Policy
This Privacy Policy explains how Joe-Tech kft. (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you use the ELEC mobile application and related services (the “Service”). By using ELEC, you agree to the practices described here. If you do not agree, please do not use the Service.
1. Who we are
ELEC is a ride-hailing application that connects riders with drivers. The data controller responsible for your personal data is Joe-Tech kft. . You can contact us at balazs@ninor.com .
2. Data we collect
Information you provide
- Account details — name, phone number, email address and profile photo.
- Trip information — pickup and drop-off locations, scheduled ride times, and the fare you set or accept.
- Ratings and feedback — the ratings, comments and favourite drivers you save.
- Saved places — favourite locations you add for faster booking.
- Support communications — messages you send to our support team.
Information collected automatically
- Location data — approximate and precise location used to show nearby drivers, set pickup, track the trip and estimate arrival. Collected while you use the app and, where you allow it, in the background during an active ride.
- Device and usage data — device model, operating system, app version, language, unique device identifiers, push notification tokens and in-app activity.
- Diagnostics — crash logs and performance data to keep the app reliable.
Payment information
When you pay for a ride, payment is processed by our third-party payment providers. We receive the payment method type, transaction status and a receipt, but we do not store your full card number. Where you pay in cash, no card data is collected.
3. How we use your data
| Purpose | Examples |
|---|---|
| Provide the Service | Match you with drivers, set fares, schedule and track rides |
| Payments | Process fares, reservation fees and generate receipts |
| Safety & security | Verify accounts, prevent fraud, investigate incidents and disputes |
| Communication | Send trip updates, confirmations and support responses |
| Improve the app | Analyse usage, fix bugs and develop new features |
| Legal compliance | Meet tax, accounting and other legal obligations |
4. How we share your data
We share personal data only as needed to run the Service:
- With drivers — your first name, pickup and destination, and approximate location so the driver can complete your trip.
- With service providers — payment processors, mapping and cloud hosting providers, and analytics and crash-reporting tools, acting on our instructions.
- For legal reasons — with authorities where required by law, or to protect the rights, safety and property of users and the public.
- In a business transfer — as part of a merger, acquisition or sale of assets, subject to this policy.
We do not sell your personal data.
5. Location data
Location is central to ELEC. You can control location access through your device settings at any time. Disabling location will limit core features such as booking a ride, live tracking and showing nearby drivers.
6. Data retention
We keep personal data only for as long as necessary for the purposes above:
| Data | Retention |
|---|---|
| Account and profile data | While your account is active; deleted after account deletion |
| Trip and payment records | Up to 7 years (tax and accounting obligations) |
| Support messages | Up to 2 years after the request is resolved |
| Anonymised analytics | Retained indefinitely in a form that no longer identifies you |
For full details on deleting your account, see our Account & Data Deletion page.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact balazs@ninor.com . You can delete your account at any time from Profile → Settings → Account → Delete account .
8. Data security
We use encryption in transit, access controls and other technical and organisational measures to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and to notify you and the relevant authorities of a breach where required.
9. Children’s privacy
ELEC is not intended for children under 16 (or the minimum age required in your country). We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.
10. International transfers
Your data may be processed in countries other than your own. Where we transfer data internationally, we apply appropriate safeguards consistent with applicable law.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version here and update the “Last updated” date. Significant changes may be notified in the app.
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